Terms of Service

Last Updated: [Date]

Welcome to Zenvora.pk. By accessing or using our website, placing an order, or purchasing any product from us, you agree to the following Terms of Service.

Please read these terms carefully before using our website.

1. General Information

Zenvora.pk is an online store serving customers in Pakistan. We reserve the right to update, modify, or discontinue any part of our website, products, prices, or services at any time without prior notice.

2. Products and Product Information

We make every effort to display product descriptions, images, prices, and other information as accurately as possible.

However, slight differences in product color, appearance, packaging, or specifications may occur due to photography, lighting, screen settings, or manufacturer changes.

3. Prices and Payments

All product prices displayed on Zenvora.pk are in [PKR / Pakistani Rupees], unless stated otherwise.

We reserve the right to change product prices at any time without prior notice.

Customers are responsible for providing accurate billing, shipping, and contact information when placing an order.

4. Orders and Order Acceptance

Placing an order on our website does not automatically guarantee acceptance of the order.

We reserve the right to cancel or refuse an order in situations such as:

• Product availability issues
• Incorrect pricing or product information
• Incorrect or incomplete customer information
• Suspicious or fraudulent activity
• Any other situation where we believe cancellation is necessary

If an order is cancelled after payment has been received, the applicable amount will be refunded according to our refund policy.

5. Shipping and Delivery

We aim to process and deliver orders within the estimated delivery time shown on our website.

Delivery times may vary depending on the customer's location, courier services, weather conditions, public holidays, or other circumstances beyond our control.

For orders above PKR 2,000, free home delivery may be available according to our current shipping offer and applicable terms.

6. Customer Responsibility

Customers are responsible for providing correct and complete information, including:

• Full name
• Delivery address
• Phone number
• Email address, where applicable

Zenvora.pk will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

7. Returns, Exchanges and Refunds

Returns, exchanges, and refunds are subject to our Return & Refund Policy.

Customers should review that policy before placing an order.

8. Prohibited Use

You agree not to use our website for any unlawful, fraudulent, abusive, or unauthorized purpose.

You must not attempt to interfere with the website, its security, functionality, or services.

9. Intellectual Property

All content available on Zenvora.pk, including logos, brand names, images, product descriptions, graphics, text, and website design, belongs to or is used by Zenvora.pk with appropriate rights.

You may not copy, reproduce, distribute, or use our content without prior written permission.

10. Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

11. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Zenvora.pk
Email: [Your Email Address]
Phone/WhatsApp: [Your Phone Number]
Address: [Your Business Address]