Refund policy

Return and Refund Policy

At [Your Store Name], we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

1. Returns

  • Return Window: You have 14 days from the date of delivery to request a return.  


  • Condition: To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags attached.  


  • Non-Returnable Items: Certain types of items cannot be returned, including perishable goods, custom/personalized products, gift cards, and final sale items.  


2. How to Start a Return

  1. Contact us at [support@zenvora427.com] with your order number and reason for the return.  


  2. If your return is accepted, we will send you return shipping instructions and a return shipping address.  


  3. Items sent back to us without first requesting a return will not be accepted.

3. Shipping Costs & Fees

  • Return Shipping: Customers are responsible for paying their own return shipping costs unless the return is due to a defective or incorrect item.

  • Original Shipping: Original shipping charges are non-refundable.  


4. Damages and Issues

Please inspect your order upon receipt and contact us immediately at [support@zenvora427.com] if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.  


5. Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 4 to 7 business days. Please note that processing times may vary depending on your financial institution.  


6. Contact Us

For any questions regarding our return policy, please reach out to us at:

  • Email: [support@zenvora427.com]

  • Phone: [03265512727]