Shipping policy

Shipping Policy

Last Updated: [Date]

At Zenvora.pk, we aim to make your shopping experience simple, convenient, and reliable. We offer Cash on Delivery (COD) for our customers across Pakistan, subject to courier service availability in the customer's area.

Please read our shipping policy below for complete information about delivery charges and order delivery.

1. Cash on Delivery (COD)

We currently offer Cash on Delivery (COD) as a payment option for eligible orders.

This means you can place your order online and pay the full order amount to the courier at the time of delivery.

Please make sure that you provide a correct and active phone number so our team or courier partner can contact you regarding your delivery.

2. Delivery Charges

Our delivery charges are based on the total order value:

Orders of PKR 2,000 or above:
🎉 FREE HOME DELIVERY

Orders below PKR 2,000:
A flat PKR 200 delivery charge will be added to your order.

Example:

  • Order of PKR 2,000 → Free Delivery
  • Order of PKR 2,500 → Free Delivery
  • Order of PKR 1,900 → PKR 200 Delivery Charges
  • Order of PKR 1,800 → PKR 200 Delivery Charges
  • Order of PKR 1,500 → PKR 200 Delivery Charges

3. Delivery Areas

We deliver orders across Pakistan through our courier partners, subject to service availability in your area.

Delivery may not be available to certain remote or restricted locations. If your location is not serviceable, our team may contact you regarding your order.

4. Order Processing

Orders are generally processed after they are successfully placed and confirmed.

For Cash on Delivery orders, we may contact you by phone or WhatsApp to confirm your order before dispatch.

Orders may take additional time to process during weekends, public holidays, sales, promotions, or periods of high order volume.

5. Delivery Time

Estimated delivery time may vary depending on your location and courier service.

Generally, orders may take approximately [2–5 business days] to arrive after dispatch.

Please note that delivery times are estimates and may be affected by weather conditions, public holidays, courier delays, incorrect address information, or other circumstances beyond our control.

6. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information, including:

  • Full name
  • Complete delivery address
  • City
  • Active phone number

Zenvora.pk will not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

7. Delayed or Failed Delivery

If a courier attempts delivery and the customer is unavailable, unreachable, or refuses to receive the parcel, the courier may make another delivery attempt or return the parcel to us.

If a parcel is returned due to the customer's unavailability, incorrect information, refusal to accept the order, or failure to cooperate with the courier, additional shipping charges may apply for re-delivery.

8. Order Cancellation Before Dispatch

If you wish to cancel your Cash on Delivery order, please contact us as soon as possible.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow our applicable return or refusal procedure.

9. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Zenvora.pk
Email: [zenvora247@gmail.com]
Phone/WhatsApp: [03265512727]

We appreciate your trust in Zenvora.pk and thank you for shopping with us. ❤️